Support & updates terms
Support and updates is optional. The first year after purchase is free and included; afterwards it renews yearly at the rate shown on the purchase page, and you may choose not to renew.
What support covers:
• Fixing bugs and software errors in the system as delivered.
• Updates and new releases we issue during your subscription period.
• Answering operational questions (how to use an existing feature).
• A reply within two business days at most, via the announced channel (WhatsApp/email) during working hours.
What support does not cover (separate paid services, or your responsibility):
• Building new features or reports specific to you, or changing the code on request.
• Hosting, server, backups and security certificates — these are on your hosting and your responsibility.
• Faults caused by a change you or a third party made to the system or its server.
• Integration with external systems, data migration, or extended training.
Bug vs. feature:
• A "bug" is behaviour that differs from what was delivered (an error or crash) — fixed free under support.
• A "feature request" is an addition or change not in the delivered system — scoped and priced separately.
General:
• The system remains yours and keeps working after support ends; ending the subscription only stops new updates and support.
• Support does not guarantee operational outcomes, and our liability is limited to the support fee paid.
• These terms are governed by the laws of the Kingdom of Saudi Arabia.