Digital products refund

1

What this covers

Digital products and recipe bundles bought on this site. Business systems and subscriptions follow the separate refund policy.

2

Access is immediate

The moment your payment succeeds, the product opens for you on any device you sign in from. There is nothing to ship and nothing to return.

3

Refund window

You may request a full refund within 2 days of payment, provided you have not opened a unit, downloaded a file or opened the prompt library. We check this from your own order record, not from a claim.

4

After you open it

Once a unit is opened, a file downloaded or the prompt library opened, the amount is not refundable. Digital content that has been watched or downloaded cannot be returned.

5

Seat orders

In an order with several seats you can ask for a full refund within the same window, unless a seat has been accepted. After the first accepted seat the amount is not refundable, even if other seats are unused. Unused seats are not refunded one by one.

6

You agree before paying

Before the payment form appears you tick an acknowledgement of these two points. We keep its exact wording and time with your order.

7

If something is wrong on our side

If a product does not open, a video does not play, or you were charged twice, we refund in full whatever the window says. Write to us.

8

How the refund is returned

To the same card through Moyasar, usually within a few business days depending on your bank.