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Breakdown Report
A fixed-price assessment that ends in a decision
Definition
A field-and-desk assessment of one service that breaks down, ending within ten working days in a written decision: what breaks, why, what it costs, and whether it needs a platform, a system or an app — or not.
We assess one service that breaks down on your side, walk its route the way a real user does, count what it costs every day, then say honestly whether it needs a platform, a system or an app — or not.
What it includes
- Sessions with the people who suffer the service, not only those who run it
- Walking the service route step by step, the way a real user does
- A map of the steps and the break points
- Breakdown numbers: time, number of steps, people affected, daily cost
- The decision: platform, system, app, a procedure change — or nothing
- A scope and rough budget recommendation if a build is needed
- A 60-minute leadership presentation
How it runs
- 1A 30-minute scoping call: we agree on the one service and its boundaries
- 2Two days on site or remotely: observation and interviews
- 3Four days: mapping and measuring
- 4Four days: the decision and the recommendation
- 5Presentation session and report hand-over
Why Nexus Via
Most platforms that fail were not badly built — they were built for a problem that did not exist, or in the wrong place. The report buys you certainty before spending: if we say "you do not need it" you save an entire budget; if we say "you do" you know exactly what to build and at what scope. We do not sell a build at this step; the report is yours, to execute with us or with anyone else.
A real-world example
A health centre complains about a crowded reception. The assessment shows that 40% of visitors come for a question a message could answer. The decision: no platform — a simple messaging system and one procedure change.